Back to business #14
Customer satisfaction is your only product.
The single greatest point of differentiation that you have as a company is not your product, it’s customer service. Treat all customer communication and support as though it was your only product. Take every little bit of customer and prospect feedback, criticism, frustration, and praise and acknowledge it with gratitude and respect.
Respond to every single customer communication directly and quickly. The minute you get defensive with a customer, you’re closing the door to the most important contributor to innovation. Clearly, there is much more involved in the long-term success of any business, but with these cornerstones, in place you’ve put in place a foundation that gives you the best chance of overcoming the many unforeseen challenges that your company is bound to face.
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Jancast # 120 is up! Back to business # 13
Back to business # 13
#1 Sustainable resource is training and all businesses need that more than ever.
To help us with that discussion we have a special guest this week, Brant Insero, Senior Director of Education, Training, Certification & Standards
In this week’s episode, we discuss the value of education, training, certifications & standards. What is the difference between education, training, and certification? We also look in our crystal ball and what is coming for the rest of 2022.
Would you like to learn about our hit product Cannaclean Smoke and Foul Odor Eliminator?
Scan the QR code with your phone for more info or click here
Have a great day and an even better sales week and Stay Safe!
Scott Jarden